Data deletion

PolyBox lets customers connect marketing accounts, such as Meta (Facebook and Instagram) ad accounts, Google, LinkedIn and TikTok, to report on their performance. This page explains how to remove that access and how to ask us to delete your data. It sits alongside our privacy policy.

1. Disconnect the data source in PolyBox

Sign in to PolyBox, open Data sources, find the connection and choose Remove. PolyBox then immediately:

• revokes its access with the platform (for example Meta or Google), where the platform allows it;
• deletes the access token we stored for that connection; and
• stops all further syncing from the accounts you had connected.

Reporting data already synced stays in your workspace until you ask us to delete it (step 3).

2. Remove PolyBox from the platform

You can also withdraw PolyBox's access from the platform itself at any time:

• Facebook (personal account): Settings & privacy → Settings → Business integrations → select PolyBox → Remove.
• Meta Business: Business Settings → Integrations → Connected apps → PolyBox → Remove.
• Google: myaccount.google.com/connections → PolyBox → Delete all connections.
• LinkedIn: Settings & Privacy → Data privacy → Permitted services → PolyBox → Remove.

3. Ask us to delete your data

To have the data PolyBox holds about you or your accounts deleted, including reporting data synced from Meta or any other platform, email data@polybox.app with the subject “Data deletion request” and include:

• the email address you use with PolyBox;
• the platform and the account or ad account IDs concerned; and
• whether you want all of your data deleted, or only one connection's.

We may ask you to confirm your identity first. We will confirm by email once the deletion is complete, within 30 days of your request. We only keep information the law requires us to keep, such as billing records, as described in our privacy policy.